Terms & Conditions

TRANSLATION SERVICES AND OVER THE PHONE and ZOOM INTERPRETING & AUDIO CONFERENCE SERVICES

Table of Contents

PRIVACY POLICY & TERMS AND CONDITIONS

These terms and conditions apply to each request for a quote from Services Provider for the provision of Translation services and Over the Phone Interpreting & Audio Conference Services. These terms and conditions are subject to the provision of services following acceptance by the client of a quote from Services Provider, who shall agree on the following:
Over the Phone Interpreting & Audio (Triple) Conference Services system;
It is a teleconference application with two people in different places with the support of interpreter. The Beneficiary and Service Provider have expressed an interest to enter into this Service Payment and agree to the Terms, Conditions and Privacy Policy for the sale and purchase.

The beneficiary agrees with the Service Provider Company (InvestorconnectUS and MyInvestSupport services on behalf of GulfUS Capital LLC and its translation and technical partners) at the term of this agreement.

Furthermore, the Service Provider is willing and able to accept such responsibilities as well as act in compliance with the Terms, Conditions, Privacy policy, Pricing and Refund policy in entirety.

This agreement represents the only relationship between Beneficiary and Service Provider Company. No other relationship between the two entities exists, implied or otherwise.

Definitions

Unless expressly stated otherwise, in this Agreement the words below shall bear the following meaning:

Services:

The services specified by Services Provider to the Client.

Party:

A service provider or client that requests interpretation services or on whose behalf interpretation services are requested from Services Provider.

Service provider:

The group that provides InvestorconnectUS and MyInvestSupport services on behalf of GulfUS Capital LLC and its translation and technical partners Services provider, business company which offers Over the Phone Interpreting & Audio (Triple) Conference Services to customers in exchange for payment.

Beneficiary:

Organization, business or individual customers who purchase Translations and Over the Phone Interpreting & Audio (Triple) Conference Services.

Support Services:

Translation and Over the Phone Interpreting & Audio (Triple) Conference Supportive service information to be given to beneficiaries.

Contract:

A contract comprised of these Terms and Conditions.

Intellectual Property:

This includes all copyright, trademarks, designs, patents, domain names, concepts, know-how, trade secrets, logos and all other similar property and rights whether registered or unregistered.

Quote:

A quote issued by Services Provider. to the Client;

Service fees:

Translation and Over the Phone Interpreting & Audio Conference Supportive service fees for support services.

Working Days

We work 24 hours a day, 7 days a week serving our valued clients.

Escrow Account:

This is the account opened by the escrow company for trading and arbitration services between buyer-seller or brokers. Escrow.com is a company with support service; a licensed and regulated escrow company compliant with Escrow Law. Regularly audited by government authorities

SERVICES

The Services Provider is a Professional Translation and Over the Phone Interpreting & Audio (Triple) Conference Services organization and marketing platform. As the marketing services comprising the “Services” (defined below), Services wants to ensure that all Users of the Services Provider Services are aware of, and abide by, all pertinent laws. Technical responsibility in interpreter and telecom services are Burg Translation companies with which the group cooperates. The Services Provider carries out the marketing and transfer of services to customers.

Translation and Over the Phone Interpreting & Audio (Triple) Conference Services system will provide translation services for many of the world’s spoken languages.

Over the Phone Interpreting & Audio (Triple) Conference Services system has the most advanced interpretation delivery platform! The Over the Phone Interpreting & Audio (Triple) Conference Services system Professional Interpreter Network provides access to literally thousands of professionally certified interpreters worldwide and supports over 300 languages.

The Over the Phone Interpreting & Audio (Triple) Conference Services system is built upon the most advanced telecom-communication software systems available for Interpreting communications today.

All services include but are not limited to the following: over-the-phone interpreting, video interpreting, and in-person interpreting. These services shall be carried out in the manner and form indicated and displayed on the Services Provider on our websites or the InvestorconnectUS and MyInvestSupport portals.

Services Provider reserves the right to decline the provision of any interpretation services at its discretion which it considers to be offensive, obscene, contrary to any law or otherwise considered by Services Provider to be inappropriate.

Subject to receipt of all applicable amounts due from the Client, Services Provider will provide the services as specified in the contract and in accordance with Services Provider's standard practices and procedures including the practices and procedures as described in the contract issued to the Client.

TRANSLATION AND INTERPRETING CHARGES AND PAYMENT

All service fees are transferred on behalf of the Services Provider account by credit card, PayPal or bank transfer.

According to the agreement 12-6-3-1 monthly or short time (120-60-30-15 minute) service charges are transferred from the beneficiary-customers credit card account.

If the beneficiary-sponsors quota is not completed within the specified period, the Quota and service fee will not be refunded.

When the customer wishes to contact the interpreters by telephone, international telephone charges will be charged from the customer. Telephone charges are not charged for conversations with translators and people they want to talk to through the customer web system. Charges will only apply for successful connections.

Although the interpreter connection is made through the web system of the service provider, if the people with whom the customer wants to talk to are not connected, a 3-minute fee is collected.

Unused minutes go to the next billing cycle. you can enable auto-renewal of your subscription at any time.

You should purchase credits in advance and use them to avail Services Provider services. Charges are set forth in the “Sponsorship and Beneficiary” agreement. The rates are subject to change from time to time. If you run out of credits during a call, you will be prompted and if you fail to purchase more credits the call will be disconnected.

Payments shall be made through wire transfer, PayPal and by credit card using encryption communication ensuring privacy and security with the Escrow agreement.

If you enter into a contract with Services Provider, rates and payment terms are as set forth in your contract.

You will be charged for the entirety of the 3 minutes if usage is anything less than a whole. Third- party charges will begin from the time they are added to the call.

If the purchaser is not satisfied, the purchaser may contact customer support to express any concerns and refunds are at the discretion of Services Provider.

The buyer currently has the option to pay us by wire, and may have the ability to pay by credit card/PayPal ($5,000 limit). At this time, all of our transactions are in AUD, USD, or Euros. We request all funds sent by buyers are received in the currency of the transaction. We disburse in the currency of the transaction.

Please upload the documents you need to our form to get a Translation price. After completing this pre-application form, you will receive information about the service fee and delivery date for the service you have requested. Once you confirm, pay online via the link on our web site, your request will be fulfilled.

Process

STEP 1

Complete an application form to benefit from Translations and Over the Phone Interpreting Audio (Triple) Conference Supportive services.

STEP 2

Service fees can be paid in the following ways:
A – Short term (15-30-60 minutes) OPI interpreter fees are paid through the Online Payment system on our website.
B – For long-term (more than 60 minutes, 1-3-6-12 months) OPI Interpreter calls, a transfer is made from the bank.
C – Companies that wish to pay via ESCROW.
D – The Beneficiary will pay the service fee which is transferred to the Independent Escrow Company account by credit card, PayPal or wire transfer for Services Provider. A total fee is collected from customers who receive e-Long term Interpreter service. The Escrow company transfers 15-day-monthly service fees to the service provider.

STEP 3

The beneficiary is provided with the agreed services: Supplementary Translation and Over the Phone Interpreting & Audio (Triple) Conference Supportive.

STEP 4

Monthly reports and sales invoices of the services provided to the beneficiaries will be sent to the beneficiaries.

STEP 5

If the customer wishes to cancel the interpreter service, he / she has received, he / she must provide written information to the service provider and Escrow company 1 month prior. Escrow company transfers the service fee of that ritual to the service provider. It returns the remaining amount to the customer.

Cash and payments

All cash payments are taken and transferred to the ESCROW account. For example: Buyer pays the whole amount of $40.000/Yearly for 12 monthly Sponsorship-Beneficiary services on September 15th (i.e. 10.000 minute quota and other support services).
Milestone
1-Part 1 – Disburse $4.000/1.month (for 1. monthly quota and other services) to the seller – September 15 th . Milestone 2 – Part 2 – 1. monthly service is performed, use of quotas and completed. Disburse $4.000/2.monthly to the seller – November 15 th

Note: When the monthly quota of 1000 minutes expires before 1 month, an additional $4000 is paid within that month, without waiting for the end of the month. If the monthly quota is not over, the payment for the other ritual is suspended in order to protect the customer. The payments for the services of 12-6-3 months are made in this way for the sponsors and beneficiaries.

Guarantees

A – Terms, Conditions, Privacy policy and Contract for Translation and Over the Phone Interpreting Audio (Triple) Conference Supportive services
B – Sales invoices for Support Services
C – Independent Escrow Company account documents

CONFIDENTIAL INFORMATION

Both parties recognize and acknowledge the confidential nature of the Confidential Information.

Neither party may disclose any Confidential Information other than:

(a) to its directors, employees, contractors or subcontractors to the extent necessary in the performance of the Contract;
(b) with the express prior written consent of the other party; or
(c) to its professional advisers.

GENERAL

This Agreement shall enter into force with immediate effect and shall be valid until the complete fulfillment of contractual obligations.

Entire agreement: Each Contract constitutes the complete and exclusive statement of the agreement between the parties, superseding all proposals or prior agreements, oral or written, and all other communications between the parties relating to the subject matter of that Contract.

Amendments: Except as specifically provided, no amendment to a Contract will be effective unless it is in writing and signed by both parties.

SECURITY & PRIVACY POLICY

Services Provider Privacy Policy for Customers and Clients Services Provider pledges to maintain the utmost respect and confidentiality for all of its client’s speaks. Accordingly, Services Provider and all affiliates will use your personal information only for the following purposes:

SERVICES PROVIDER 'S PURPOSE IN COLLECTING PERSONAL INFORMATION

Services Provider collects your personal information only for the purpose of invoicing you on your translation and sending you the final document. Services Provider does not store any of your personal information or redistribute it to any outside parties. Services Provider only uses personal information to:
— Contact You
— Deliver the services you request
— Develop and communicate special offers
— Provide customer service

WHAT INFORMATION Services Provider COLLECTS AND HOW IT IS COLLECTED

— The information Services Provider collects may include:
— Contact information, phone numbers, service preferences, billing information, and other information provide when you do business with Services Provider
— Your location and industry
— A voice recording of your interpretation, if you have “call recording” enabled in your account. HOW Services Provider USES PERSONAL INFORMATION
— Services Provider does not sell or rent personal information to others.
— Services Provider does not use cookies on your website
— Services Provider does not disclose personal information to non-Affiliates except in the instance that you request Services Provider to do so.
— If you have call recording enabled on your account, your call recording will be stored for a period of 30 days or until such time when you request deletion, whichever is earlier. We do not sell or allow your Customer Account Data to be used by third parties. Your data will be stored in a highly secure server with our cloud communication platform service provider (Twilio).

SERVICES PROVIDER TAKES REASONABLE STEPS TO PROTECT YOUR PERSONAL INFORMATION

Services Provider maintains a database of only your contact information and your original documents and translated documents solely for the purpose of saving your files in case you need to refer back to them and for our accounting purposes.

MODIFICATIONS TO SERVICES PROVIDER'S PRIVACY POLICIES

Services Provider reserves the right to change its privacy policies at any time, except as may be prohibited by law. Services Provider will post revisions online. Use of Services Provider 's services after posted changes means that you consent to the privacy policies as changed.

Third party Backstop Providers reserve the right to decline interpretation services

Third party Backstop Providers reserve the right to decline interpretation services to a Services Provider customer contacted through the Services Provider Platform. But Services Provider services makes no guarantee, representation or warranty that any on-demand OPI or VRI call placed via the platform for a supported languag1e will be answered. Services Provider reserves the right to change and update the list of supported languages for both OPI and VRI services at any time.

Awareness of Certain Laws

Prior to using this site or the services accessible through this site (collectively, “Services”), “You or the User” (i.e., each end user, sales agent, reseller, or other party accessing the site) shall have made yourself aware of the legalities of all intended uses of the Services Provider Services. Without, in any way, limiting the general nature of the Representations and Warranties set forth below, or the covenant in the preceding sentence. You agree that you are aware of the laws and regulations contained on the following websites:
http://www.donotcall.gov (Do Not Call Registry)
http://www.ftc.gov (Federal Trade Commission and the Telemarketing Sales Rule)
http://www.fcc.gov (Federal Communications Commission and the Telephone Consumer Protection Act)

Use of the Services Provider Service

You, the User, will not use, or attempt to use, the Services Provider Service to convey any information that is unlawful, harassing, libelous, abusive, tortuous, or invasive or another person’s privacy or proprietary rights.

You, the User, will not use, or attempt to use, the Services Provider Service to convey any information that is unlawful, harassing, libelous, abusive, tortuous, or invasive or another person’s privacy or proprietary rights.

You, the User, will not use, or attempt to use, the Services Provider Service to convey any information that is unlawful, harassing, libelous, abusive, tortuous, or invasive or another person’s privacy or proprietary rights.

The User will not impersonate, or attempt to impersonate, any other person, falsify contact information, misrepresent a relationship with any person or entity, including misrepresenting a relationship with Services Provider , or otherwise attempt to mislead others as to the identity of the sender or the origin of a message.

The User will not resell, or attempt to resell, the use of the Services Provider Service without express, prior written consent/permission from Services Provider The User will not attempt to gain unauthorized access to the Services Provider Service, other accounts, computer systems or networks connected to the Services Provider Service, network, other accounts, web interface, computer systems or networks connected to the Services Provider Service, through password/PIN, mining or any other means. User agrees that Services Provider retains the right, at its sole discretion, to determine whether or not the User’s conduct is consistent with the letter and spirit of the Service Agreement.

Services Provider may immediately terminate the User’s Services Provider account if the User’s conduct is found to be inconsistent with the User Service Agreement.

Representations and Warranties

You, the User, represent and warrants that
(i) You have all rights, power and authority to be bound hereby and to perform the obligations required hereunder;
(ii) nothing contained herein places You in breach with any other contract or obligation; and
(iii) You are, and at all times shall remain, in full compliance with all applicable laws and regulations concerning privacy, telemarketing and internet marketing, and otherwise relating to your use of the Services (including, without limitation, the Telemarketing Sales Rule (“TSR”), the Telephone Consumer Protection Act (“TCPA”). Indemnification
You agree to indemnify and hold harmless Company and Company's affiliated entities, officers, directors, employees, and agents, and shall defend, at your expense, and pay the cost of any damages, settlement or award (including reasonable attorneys' fees and all related costs) arising out of, or in connection with, any actual or threatened claim, suit, action or proceeding by any person or authority arising out of Your violation of any representation, warranty or covenant contained herein, or any use by You, any account of Yours, or anyone else using your login information, to access the site or utilize the Services.
If You fail to promptly investigate and defend or settle any claim of which You are notified, then Company has the right to take sole control over defense of the claim and all negotiations for its settlement or compromise, and You shall pay, as they become due, all of the reasonable costs and expenses (including reasonable attorneys' fees and related costs) reasonably incurred by Company in defending or negotiating settlement of the claim, and You shall satisfy any related settlement, award, or judgment.

Governing Law and Venue

These terms of use shall be construed and governed by the laws of the State of New Jersey without effect to its conflict of laws and/or provisions. If a dispute arises out of this Agreement, the prevailing party shall be entitled to recover its costs and reasonable attorneys' fees incurred in connection with such action. The parties agree on behalf of themselves and any persons claiming by or through them that the sole location and venue for any litigation or other action that may arise hereunder shall be in an appropriate federal or state court in New Jersey

Services Provider Beneficiaries ID Master Services Agreement - Part II

This Master Services Beneficiaries ID Agreement is being served as Notice to the User(s) of the Services Provider in conjunction with the Services Provider Terms of Service Agreement. For and Consideration of the premises and mutual agreements herein, Services Provider and the Customer/User agree as follows:

Terms and Termination of Master Beneficiaries ID Agreement

The initial term of this Agreement shall commence immediately upon the Customer/User of the Services Provider Service. The User/Customer can use their own Beneficiaries ID’s and said Customer/User is not required to use Beneficiaries ID’s given to the User/Customer for their legal outbound dialing. In the event that Services Provider cannot continue to provide the services referenced in this Agreement, for any reason, Services Provider may terminate this agreement immediately, upon written notice to the Customer and forfeit any future usage of the Beneficiaries ID’s to said Customer/User.

.Non-Circumvention

During the term of this Agreement, nor following the termination of said service to Customer/User by Services Provider , Customer/User agrees they shall not, whether on their own or through or on the behalf of any other person or entity disturb or negatively affect the business relationship between Services Provider and/or any of its business relationships, including, but not limited to telemarketing firms, call centers, LEC's, CLEC's, ILEC'S, IXC'S and sales agents, and customers.

No Warranties

Services Provider makes no warranties or representation, whether expressed or implied, including any warranty of merchantability or fitness for a particular use, except those expressly set forth in this Agreement. Liability Services Provider liability for any claim, loss or damage arising out of the furnishing of its services (Beneficiaries ID usage), including but not limited to mistakes, omissions, interruptions, delays, errors, other defects, or representations by the Company, or use of these Beneficiaries ID’s or damages arising out of the failure to furnish the service whether caused by act or omission shall damages occur. Services Provider will not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or for any lost profits of any kind, to customer as a result of any service, equipment or facilities, or the acts or omissions or negligence of Services Provider employees or agents. In any event, no action or proceeding against Services Provider shall be commenced more than three months after said service has been rendered. Services Provider shall not be liable for any delay or failure of performance or equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood, explosion or other catastrophes; any law, order, regulation, direction, action, or request of The United States government or of any other government, including state and local governments having or claiming jurisdiction over Services Provider , or of any department, agency, compensation, bureau, corporation, or other instrumentality of any one or more of these federal, state, or local governments, or of any military authority; preemption of existing service in compliance with national emergencies; insurrections; riots; wars; unavailability of lights-of-way or materials; or strikes, lockouts, work stoppages, or other labor difficulties. Services Provider shall not be liable for any damages or losses due to the fault or negligence of the Customer, or Customer's authorized users or due to the failure or malfunction of Customer-provided equipment or facilities or the equipment or facilities of Customer's authorized users.

Indemnification

Services Provider shall be indemnified, defended and held harmless by the Customer, against any claim, loss or damage arising from Customer's use, or by the use of others authorized by the Customer, of services furnished under this Agreement, including, but not limited to: claims for libel, slander, invasion of privacy or infringement of copyright arising from the material, data, information, or other content transmitted via Services Provider service; and patent infringement claims arising from combining or connecting the service offered by Services Provider with apparatus and systems of the Customer or others; all other claims arising out of any act or omission of the Customer or others, in connection with any service provided by Services Provider pursuant to this Agreement.

Notice

Notices, under this Agreement, shall be sent in writing to the authorized representatives, identified by the parties. Prior Agreements; Severability; Complete Understanding; Modification If any provision of this agreement is for any reason found to be unenforceable, the remainder of this Agreement will continue in force and effect. This Agreement constitutes the complete and exclusive statement of the agreement between the parties concerning the subject matter of this agreement. Any and all prior or contemporaneous agreements, whether written, oral or otherwise, are hereby superseded and are null and void. No amendment of this Agreement shall be binding after the Acceptance has been established below by the Customer/User.

Confidentiality

The terms and conditions of this Agreement contain proprietary information pertaining to both Services Provider and Customer of a highly sensitive nature such that improper disclosure would expose each party to an unreasonable risk of harm from their competitors. Accordingly, the terms and conditions of this Agreement are to be held as strictly confidential among those employees and agents of both parties with a need to know such terms and conditions. The parties agree that impending or existing breaches in the confidentiality of this Agreement, or any of the terms and conditions herein, would cause the party to whom such confidential information pertains to irreparable injury for which it would have no adequate remedy at law, and agree that the aggrieved party shall be entitled to immediate injunctive relief prohibiting such breach in confidentiality, in addition to any other rights and remedies available to it.

Assignment

Neither party shall assign its rights and/or obligations under this agreement without approval of the other Party, which approval shall not be unreasonably withheld.

Applicable Laws

There is no compensation to Customer for the use of Services Provider Beneficiaries ID’s. The Beneficiaries ID’s are furnished solely to Customer for usage for their outbound dialing requirements as agreed. Again, the usage of said Beneficiaries Id’s, as furnished to Customer by Services Provider will be used accordingly, ethically, and accordance to all Federal and State laws where required.

Refunds and Acceptance

By clicking the “ACCEPT” button, you, the User agree to the above terms “TOS” for the INVESTOR CONNECTUS Group System and its Beneficiaries ID’s that they may furnish to you, the Customer/User for usage. Furthermore, you agree to and understand all of the Federal and State laws in regard to and prior to the usage of the INVESTOR CONNECTUS Group System and its Beneficiaries ID’s. Finally, there will be No Refunds given by INVESTOR CONNECTUS Group to you, the Customer/User, for any reason.

.CONTACT INFORMATION

If you have any queries or complaints, please contact Services Provider in writing or via email at the address below:
SERVICES PROVIDER
One Liberty Plaza, 165 Broadway 23rd Floor, New York, NY 10006
Call Center: 800-808-2761 (You can get information about our services in 13 languages)
[email protected]
Last Revised Date: 08/11/2020
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